General Information

Acknowledgment/Confirmation

All communication with registered delegates will be by email. All registrations will be sent a confirmation letter and tax invoice within five (5) working days of submitting a registration form. If you do not receive the email, please check your SPAM folder prior to contact the Conference Secretariat as it might have been viewed as SPAM by your spam filter.

If your email address has changed since completing the registration form, be sure to advise your new email address to the Conference Secretariat.

When you register online, you will be provided with a unique link to your online registration summary. This will enable you to edit your details up until the conference.

Catering and dietary requirements

Morning, afternoon teas and lunches will be provided. If you have not already notified Conlog of any special dietary requirements (eg shellfish allergy, vegetarian), please do so as soon as possible by emailing naen@conlog.com.au. Dietary requests will be catered for to the best of the caterer's ability. Individuals with severe allergies are requested to advise Conlog of their requirements prior to the conference, and bring any allergy medication (EpiPen, Phenergan etc.) as prescribed by your doctor to the conference and any associated function. Whilst due care is taken by the organisers and caterer, individuals must take primary responsibility for their own health.

Cancellation Policy & Refunds

All cancellations and requests for registration refunds must be made in writing to naen@conlog.com.au
Any changes to your registration or optional bookings will not be accepted over the phone. Please email your changes to naen@conlog.com.au
If you are unable attend the conference after submitting your online registration, you can nominate a substitute. All substitutes names are to be received via email to naen@conlog.com.au
Cancellations made on/before 14 July 2023 will receive a refund less a $99.00 per person administration fee
Cancellations on/after 15 July 2023 will not receive a refund. Exceptions are at the discretion of the organising committee
Refunds will not be issued until after the conference
Refunds will not be given for non-attendance at the conference
Accommodation and airline cancellations are at the discretion of the individual concerned
Should your attendance to the conference be impacted by any restrictions enforced by COVID-19 government regulations, the conference organisers will discuss available options on a case by case basis and come to a mutual agreement.

Disclaimer

The conference information is correct at the time of publishing. However, the organisers reserve the right to change the information where necessary without notice.

In the event of industrial disruptions, the conference and organisers accept no responsibility.

Dress

The dress for all conference sessions and Welcome Reception is business casual. The Gala Dinner dress code is formal wear.

Fees

All fees must be paid in advance of the conference. Goods and Services in Australia are subject to a 10% tax (GST). All conference registrations and ticket rates quoted within this website are in Australian Dollars (AUD) and are inclusive of GST.

Insurance

Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general travel insurance. It is suggested the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.

The organisers do not take responsibility for any delegate failing to insure.

Name badges

Your official conference name badge must be worn at all times throughout NAEN 2023 conference, as it is your entry to all sessions.

Registration desk

The registration and information desk will be open for the duration of the conference and will serve as your main point of contact for all enquiries.

Payment

All payments must be received prior to the conference. If payment for your registration type (eg Early Bird) is not received by the cut-off date, your registration type will be changed to the next registration level.

All fees and costs quoted are GST inclusive.

Tax invoices will be issued following receipt of registration and payment.

VISA, Mastercard and AMEX are accepted. Please note that when you pay by credit card, Lasch Pty Ltd TA Conference Logistics will appear on your statement. All payments will be processed through eWAY payment gateway.

Credit card payments can be made online or over the phone. Please note credit card payments attract a 2% fee. This fee will be added to the amount showing once you select you card type.

Details for EFT payments will be provided on your tax invoice. Please reference the payment with your name and invoice number.

Privacy

A list of participants will be produced, including individuals' details such as name, organisation and state/country. You will be asked for permission for your details to be included when you register.

NAEN 2023 is being operated in accordance with the General Data Protection Regulations (GDPR) which came into effect on 25 May 2018.Therefore, before you begin your registration, you will need to give consent for your data to be used in facilitating your event registration, as well as in the planning and implementation of the conference (e.g. providing dietary requirements to conference venues and accommodation booking details to the specified hotel).This request for data consent is in accordance with GDPR and represents our commitment to protect the privacy of all personal data you provide during the registration process.

If you do not provide consent, you will unfortunately be unable to register for NAEN 2023. For more information about the GDPR policy and to view our privacy policy, click here.

Special requirements

Every effort will be made to ensure people with special requirements are catered for. Should you require any specific assistance in accessing the conference, or any arrangements to be made on your behalf, please include details on your registration form under the section 'Special Requirements.' This will enable us to make your attendance at the conference a pleasant and comfortable experience. You may also contact Conlog on 02 6281 6624 or naen@conlog.com.au.